We process orders Monday - Friday between 9.30am and 6pm. Please contact us with any order enquiries during these hours at email@example.com or give us a call on 020 8305 7265.
Please note, orders may be subject to longer delivery times than expected in the coming weeks following Brexit. We will contact you personally to inform you if your order is affected.
For items we carry in stock, you should receive your order within 3-5 working days, depending on where you are based in the UK.
Due to the bespoke nature and wide choice of our lighting and furniture items, most are not held in stock. We will specifically order these in for you as per the finish, size or colour you have selected at the point of order. Delivery times vary by product and design partner, so please find the relevant lead time information on the product page. Once orders have been received into our warehouse we will arrange final delivery with you.
We offer a simple and competitive delivery rate:
Delivery details UK
Orders up to the value of £50
Orders over £50
Please note, Highlands and Islands deliveries are not included in the UK charges above and may be charged an additional fee so please check prices with us prior to ordering.
There are rare occasions where factors out of our control can delay a delivery, so we ask for your patience in these circumstances and we promise to keep you up to date should this apply to your order.
We can deliver overseas and will need to offer a quotation. Please contact us for a quote, with the details of your order and its destination firstname.lastname@example.org | 020 8305 7265.
We use Royal Mail, UPS or APC to deliver accessories, small furniture & lighting. Delivery is Monday to Friday, we will notify you once the item has been sent and provide tracking details where applicable.
For large furniture orders such as sofas, we use a specialist furniture home delivery team, who are experts in handling furniture to make sure your delivery goes as smoothly as possible. This service is a 'white glove' service and includes the following:
Confirmation of your two-hour delivery window the working day before your agreed delivery date
An estimated time of arrival on the day of delivery (this is a guide not a guarantee due to traffic and possible difficulties in earlier deliveries which are out of our control)
Two man delivery team
Unpack and position the furniture in the room of your choice
Remove and recycle packaging
We ask that you check the dimensions at the delivery address for access (including doors, corridors and stairs) as well as the area of intended use, before you order to ensure that the product is the right size for you and to enable us to deliver your order successfully. You must provide a clear route to the room of choice removing any obstacles from the exterior and communal areas. Goods that fail to fit into your property at the point of delivery are your responsibility as we have no control over this. Please also advise us of any parking restrictions, red routes or width restrictions ahead of the delivery.
If you are looking to buy a sofa but concerned that it might not fit through your doorway or stairwell then it's worth considering using our access check service. For an additional fee a trained member of our team will visit your home to measure up, giving you piece of mind before you buy. Get in touch to find out pricing and further details.
Removal of existing furniture
As part of the white glove service we can also remove your old furniture for an extra fee, which must be arranged with us prior to delivery. We reserve the right to refuse collection of unhygienic furniture for health and safety reasons. Please get in touch to find out further details.
We offer a no quibble returns policy* - so you are fully entitled to a refund within 14 working days of delivery.
*except for the products described below referred to as made-to-order
Please get in touch with us if you wish to return an item and we will advise how best to proceed email@example.com | 020 8305 7265.
We ask that the product you return is in new, unused, condition with all the original packaging and product tags still attached. For small accessory items being returned by post or courier, we advise you use an insured, signed for service in case the parcel fails to reach us. Unfortunately we cannot cover the cost of return postage, unless the item is faulty.
Someday Designs reserve the right to refuse a refund on any item if we find that the product has not been returned to us in fully resalable condition.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked. We will email you confirmation once the refund has been made.
Damaged or faulty items
We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact firstname.lastname@example.org | 020 8305 7265 as soon as possible so that we can resolve it for you promptly. We may ask you to send images of the fault and it is advisable to keep the original packaging in which the item arrived.
Returns Procedure for Furniture Orders Only
Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge, which will be deducted from the refund value when processed. To arrange a collection please contact our team email@example.com | 020 8305 7265.
Products, which fall into the following categories, will not be refunded unless they are proven to be faulty;
Any goods made to order or not normally kept in stock at Someday Designs (see more information below)
Self assembly furniture cannot be returned once assembly is part or fully completed
Due to the bespoke nature of the products we supply and the diverse choice of finishes and materials, goods are often made-to-order by our design partners and imported from overseas. Therefore it is not possible to return these items.
We will contact you via email to confirm your made-to-order details to ensure all specifications are completely correct before we place the order with the supplier. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation email.
Made-to-order pieces are furniture and lighting items whereby you select a fabric, colour, material finish or size at point of order.