If you have a question about one of our products or you need more info on our delivery or returns policy, we hope you'll be able to find the answer here. Alternatively, please get in touch with us and we will be happy to help!

product enquiries

Here at someday, we embrace our responsibility as a retailer to help our customers make conscious, sustainable shopping choices.  We partner with designers and brands who take care to ensure they work, produce and create responsible products whether that is through the materials they use, their production methods or the transportation of goods.  We only feature items that are designed to last, using sustainable practices and are crafted with top quality materials. Check out our conscious living edit.

All dimensions are listed on our product pages for you to check against.  Some items have a product fact sheet which covers all the information you may need.  We recommend you thoroughly check your measurements, especially on made to order items which are non-refundable.  See our sofa buying guide with step by step tips on measuring up.

If you're having trouble and are still unsure, then we'd recommend taking advantage of our access check service.  For an additional fee a trained member of our team will visit your home to measure up, giving you peace of mind before you buy.  Get in touch to find out pricing and further details. 

You can find out about bulb information within the product page or product factsheet. We always try our best to provide information about whether a bulb is included or not.

Check out the info on the product page or product factsheet - which should include all the details you need to know!  Alternatively contact us and we can provide this info for you.

We are an online store with no physical showroom ourselves, however we understand the importance of being able to see your sofa of choice in person.  Where possible we will make an appointment for you to visit one of our design partner’s showrooms.  Get in touch with the details of the sofa you are interested in and we will see if there is one on display. 

Alternatively some of our brands offer configurator tools, product planners and AR options - these are all great ways of visualising your sofa before purchasing.

We offer a free fabric swatch service on all our sofas, lounge chairs and poufs.  You can simply order your swatches directly from the product page of the sofa or chair you are interested in.  Alternatively you can head to our swatch shop to see all the fabrics and colours available by brand and sofa model.  You can order up to 6 fabrics for free.  

We aim to deliver your swatches within 1-2 days of placing your order.  They are sent via Royal Mail on a first class service.

We will always write to inform you when your swatches have been posted out and when you can expect to receive them.  

We feature an edit of our bestselling fabrics on our site, however if you have seen a particular fabric on your favourite sofa which we do not currently feature, then do ask as we have access to the entire fabric ranges with our brands. Get in touch with your wish list and we will do our best to source it for you.

Yes, our brand partners offer warranties on all their furniture items. Get in touch to find out more.

Absolutely!  Head here to purchase yours.  You'll receive an email from us with your voucher and instructions about how to redeem them at checkout.  

All the items we sell our made to last. We can provide cleaning and care instructions for each product to ensure they are preserved and kept in great condition for years to come!  Simply contact us and we can provide this info for you. 

This can vary by product and brand partner but we will always try our best to find a solution for you.  Please email us so we can assist you.

ordering and payment

Immediately after placing an order you should receive an email confirmation from us.  Perhaps check your junk folder too in case it has ended up there. Otherwise get in touch and we can resend it to you.

You should automatically receive a welcome email with your promo code from us when you subscribe to our mailing list.  On occasion this can find it’s way to your junk mail so please check there.  Alternatively email us and we can send this on to you.

If you have a valid promo code, simply enter it into the ‘gift card or discount code’ field on the checkout page and your discount will be applied automatically.  

Yes of course however we ask you do this as soon as possible, ideally within 24 hours of placing your order.  You can call or email us with any changes you need to make.

These are brand new items which have just launched and currently still being shipped from our suppliers.  By pre ordering them you get to secure the stock even before it lands!  We will always keep you informed of the latest shipping dates so you know when to expect your delivery.

Yes we offer a price matching service on all our sofas. We always follow the recommended retail prices of our brand partners but if you find the sofa cheaper elsewhere (from a UK shop or website) we will happily do our best to match the cost.  Simply email us with the quote or website link.

We accept all major cards including American Express.  We also offer faster payment options via PayPal, Shop Pay and Google Pay.  If you prefer to pay by bank transfer then we can also arrange this.  Please email us with any payment requests so we can help you.

Please email us us straight away should you need to cancel your order.  We offer a no quibble returns and cancelation policy* - so you are fully entitled to a refund within 14 working days of delivery. 

*please note, this excludes made-to-order items which are produced specifically for you and therefore non-refundable.

We pride ourselves on keeping you updated on your order progress.  On purchasing with us, you will receive a personal email from the team with expected delivery lead-time information.  When your item(s) are ready for dispatch you will receive an email from us and our warehouse team with a suitable delivery slot. However, we are always here should you have any queries about the status of your order so simply contact us and we will come back to you with an update.

Yes where possible we always try to consolidate items at our warehouse and deliver to you in one drop.  It’s important to us to keep a low carbon footprint so we try to avoid multiple deliveries.  There may be instances where your items are coming from different warehouses (for example sofas are delivered to our specialist freight team rather than our main warehouse) or some items are shipped directly from our brand partners.  We will let you know should this be the case.


Please understand that the current situation with COVID and Brexit is continually evolving and sometimes does impact the lead-time of orders which is outside of our control. This may be due to material shortages, workforce shortages, extended transit times or unexpected customs queues/delays at the UK border.  We always do our best to have the latest lead-time information on our product pages, however should your order be affected then we will notify you straight away.

Delivery times vary by product and design partner so please check the product page for a reminder of the lead-time.  You can also check your order confirmation email where we will inform you of the expected delivery timeframe. 

We currently ship to mainland UK.  All orders over £50 are entitled to free shipping (including furniture and sofas!) Please note, Highlands and Islands deliveries may be charged an additional fee so please check prices with us prior to ordering.  

We can deliver overseas and will need to offer a quotation. Please contact us for a quote, with the details of your order and its destination.

Please note due to the UK leaving the EU on 1st January 2021 all deliveries outside of the UK may incur customs VAT and/or duty plus local handling charges payable on delivery by the customer.  These additional charges can vary by country and are levied by the Government of the country of import, so will not be included in our delivery quote.  Goods may not be rejected on import and refunded/returned due to these charges.  We strongly recommend you enquire locally about import charges prior to ordering.

No definitely not! We cover all the import fees for you on UK orders, so leave this to us, there are no hidden or additional costs for you to worry about.

If you have purchased a large furniture item or sofa with us, this will be delivered by our specialist freight team (a white glove, two-man service) and will be booked in with you beforehand.  You will be provided with a 2 hour time slot to save you waiting in all day.   

Should you not be in when our other delivery partners (UPS, DPD, Parcelforce or Royal Mail) deliver then look out for a calling card or check your tracking for further advice.  We are always here to help too so feel  free to get in touch and we can provide an update.

We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received.  On the rare occasion there is a problem then please contact us immediately with an image of the outer box and damaged product.  Will be come back to you as soon as possible with the best solution. For more info on returns, see our Delivery and Returns policy.

Our main warehouse operates out of Slough (SL3) so if it is more convenient for you to collect from there, please do get in touch and we can work together to arrange this.  For larger furniture items such as dining tables and sofas we do not offer collection. Instead we recommend you take advantage of our free 2 man delivery service - our team will even assemble these items for you! 

returns and refunds

Check out our Delivery, Returns and Refunds page which hopefully covers all the information you need!

If you’ve changed your mind, your item doesn’t fit or you simply wish to return your order then please get in touch with us so we can help you.  You are fully entitled to a refund within 14 working days of delivery*.

*please note, this excludes made-to-order items which are produced specifically for you and therefore non-refundable.

All accurately returned products will be processed immediately and credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked. We will email you confirmation once the refund has been made.

Please read our Delivery, Returns and Refunds page for more information on how to return product correctly.

work with us

Yes absolutely!  Whether you're an interior designer, architect, decorator or specifier we'd love to hear from you! We offer trade discounts for residential and commercial projects of any size and scope. We can help with your sourcing needs, manage deliveries and provide a dedicated team member to advise and assist from start to finish. Get in touch to find out more and open a trade account with us.

First, thank you for considering us!  Please get in touch with an introduction email about yourself and the brand. It’s always helpful to receive a price list, MOQ information and a selection of imagery so we can review and come back to you.

Definitely - we have access to high res images with all of our brands, so please email us with the product(s) you wish to include, the title of the magazine/blog and expected publish date.

We love to collaborate so please do get in touch if you think you and your audience are a good fit for our brand. 

We don’t offer an official affiliate programme (yet!) however we would love to chat to you about this so please reach out and email us so we can discuss in more detail.

We are always open to receiving CV’s.  Simply email us, attaching your CV with a paragraph about yourself and why you wish to join our team. If we have a relevant role we will be in touch.

always here to help

Our web shop is open 24 hours a day and we process orders Monday - Friday between 9.30am and 6pm.

We love to chat, so if you have a question that isn’t covered here or would like some more info, please feel free to call us on 020 8305 726, email us or use the contact form below and we will be happy to help! Should our phone line be busy or you are calling outside of business hours then do leave a message and we will call you back as soon as we can!

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